CBP Office of Training and Development

The Office of Training and Development's (OTD) mission is to Train America's Frontline. It accomplishes this through a systemic and systematic approach to ensure that training supports CBP's law enforcement, national security, and economic missions while meeting the needs of a diverse and widely dispersed workforce. OTD establishes standards and policies for designing, developing, delivering, and evaluating training. OTD manages the Performance and Learning Management System (PALMS) portal and all on-line, e-training content, along with CBP's accreditation, voluntary education, and tuition assistance programs. OTD accomplishes its mission with four national Academies/Training Centers (Advanced Training Center; U.S. Border Patrol Academy; CBP Field Operations Academy; Canine Training Center) and five Centers of Excellence/Divisions (Leadership Development, Distance Learning Center, Instructional Design Center, National Training Plan Division and Training Support Division).